ORDER PROCESS & SHIPPING
How do I register my kit?
Go to www.5Strands.com/registermykit
-Enter the unique identifier number provided on the information card inside the kit and on the anti-static bag.
-Follow the prompted instructions
What happens if my sample gets lost in the mail?
How do I mail back my completed test kit and hair sample?
Can I track my package?
Do you offer testing in other countries?
What if I am missing an item from my kit?
I can't find the parchment bag in the kit. Is it necessary to place the hair inside it or can I use something else?
I made a purchase but it now shows that it is "ON HOLD" ...what does that mean?
How can I have my app log in the same as my portal (kit registration) log in?
Will the results still be accurate if my hair sample was delayed in getting to the processing center?
Yes, that is why 5Strands utilizes hair samples. Hair does not deteriorate like blood or saliva. Even if the hair sample was taken weeks ago, you can still have the test results run.